KYC POLICY

Considering the rights given to you for using all the services of the Website you guarantee, warrant and agree to the following:

• You are the lawful owner of all funds deposited to the Personal Account. All information provided by you during the registration process or during the use of the Website services, as well as within all transactions that require money depositing, is accurate, relevant and completely matches the name(s) on the credit and/or debit cards and other payment accounts used to deposit or withdraw funds from your Personal Account.
• You are fully aware of the risks of losing money during the use of the services provided by the Website and you are responsible for such losses. You agree that the use of the Website services is at your sole discretion, at your personal decision, and at your own risk. You may not submit to RafflesHere any claims in relation to your losses.
• You fully understand the procedure, methods of providing the services and rules of the games offered by the Website. You realize that you are responsible for providing the correct details of bets and games. You will not commit any acts that may cause any damage to RaflesHere and its reputation.

You hereby authorize us to perform, at our sole discretion, occasional inspections at the request of third parties (including regulatory authorities) and/or to verify your identity, contact details (hereinafter referred to as “Check”).

During such Checks the Company may restrict you from withdrawing funds from your account.

Providing incomplete, false, inaccurate and/or misleading information is considered a breach of contract. In this case at our sole discretion, in addition to any other actions, we reserve the right to terminate the Personal Account immediately and/or refuse you to continue using the services of the Website.

• If we are unable to confirm that you have reached the Relevant Age, we have all legal rights to terminate your Personal Account on this Website. If you are found to be under the Relevant Age at the moment of gambling, then:
• your Personal Account will be terminated;
• all transactions made during this period of time will be voided, all relevant funds deposited by you to your Personal Account will be returned;
• all bets made by you during this period of time will be cancelled and returned; and
  the amount of all winnings received by you during the period when you have not yet reached the Relevant Age, will be forfeited, and you are required to return to us on demand the withdrawals from your account during this period of time.

Politically Exposed Persons (PEP). Company are required to make provision, on a risk sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk based approach should be applied based on the value and scale of raffling and the location of such customer.
While we respect and honor the confidentiality of our clients, we are committed to undertaking thorough due diligence. As part of enhanced due diligence policy, know your client (KYC) policy is based on principles of partnership: if we know and understand our customers, they know and understand us. In case of enhanced due diligence clients could be invited to provide below listed documents to comply with our KYC policy (copy of the passport and utility bill or bank statement). The Company reserves the exclusive right to unilaterally decline any clients’ application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.