TERMS OF USE

1. Preliminary Provisions

  1.1. Raffles Here Investment BV is a company regularly incorporated under the laws of Curaçao and registered in the Commercial Register of the Chamber of Commerce and Industry of Curaçao under number 155799, postal address Julianaplein, 36, Curaçao and licensed to operate the online gaming services provided by CEG under number B2C-D33BGQSV-1668JAZ.   1.2 Raffles Here - https: /www.raffleshere.com -  is a website that offers you ("User") a range of online gambling and casino games. When you play any game, place a bet, or wager using the Website, you accept and agree to be bound by the Rules that apply to the applicable products available on the Website.   1.3. The technical management of the payment processes will be the responsibility of the company Raffles Here Investment BV.   1.4. Website Users are exclusively private final consumers who have accepted the Terms and Conditions of Use to access and enjoy the services.   1.5. In these Terms and Conditions of Use, the words “you”, “you” and similar refer exclusively to Users of the Services. For the definition of other words / expressions, consult the Glossary at the end of this instrument.   1.6. The Website can only be used by an individual.   1.7. Before accepting these Terms and Conditions of Use, please read them carefully and contact us if you have any questions.  

2. General Provisions

  2.1. By clicking "Accept" when creating his personal account, the User will be acknowledging and agreeing to enter into a Contract between with RafflesHere and agreeing to all the rules and conditions set forth in this document, consenting to comply with them in full. Said Agreement includes, in addition to these Terms and Conditions of Use, the Privacy Policy and any other rules and additional terms published on the Website. The main purpose of said contracts is to guarantee the organization of the Website and the User's safety in its use. If the User does not agree with any term established in said contracts, do not use or access the Website. All the aforementioned contracts may be amended at any time and without prior notice, It is the User's responsibility to verify that any changes have occurred. By continuing to use the Website, the User automatically agrees with the changes made to any of the aforementioned documents. If you do not agree with any possible changes, you must immediately close your account.   2.1.1. Partial acceptance of these Terms and Conditions of Use and the Privacy Policy is not permitted.   2.2. At any time and without prior notice, we may terminate the Terms and Conditions of Use in relation to the User, as well as stop offering or denying access to the Website.   2.2.1. We reserve the right, at our sole discretion and with immediate effect, to suspend, modify, remove and/or add any form of sweepstakes on the Website.   2.3. Complaints, grievances or disputes relating to any outcome relating to any activity carried out by Us should be contacted via email [email protected].   2.4. In no event shall Raffles Here, its directors or its employees be liable for any direct or indirect, special, incidental or consequential losses, expenses or damages arising out of the malfunctioning of the Website, or in connection with any failure of performance, error, omission, interruption , failure to enter information, even if We or Our representatives have been advised of the possibility of such loss, expense or damage.   2.5. These Terms and Conditions of Use will prevail in case of conflict between this instrument and any of the game rules or other documents referred to in these Terms and Conditions of Use. In the event that any clause, annex, term or provision of these Terms and Conditions of Use becomes or is declared (by force of law or any governmental authority) null, invalid or unenforceable, in whole or in part, no other clause, annex , the term or provision of this Term will be affected accordingly, so that all other provisions will remain in force. In that case, we will adjust the terms of use, in order to comply with any new legislation or court order, as applicable, in order to reflect its original intent, changing only the clause, annex, term or provision declared void,   2.6. We reserve the unconditional right to deny, without the need for any reason, partially or totally, access and / or use of any functionality of the Website, as well as:  

1. i) limit the number of tickets/raffles bought by User;
2. ii) banning a User whether he has an active account or not;

iii) pay premiums even if not requested;

1. iv) terminate the User's account;

  2.7. In case of dispute, the valid English version of the Terms and Conditions of Use will prevail over all other versions.   2.8. In order to use the Website, User will be required to send money and may be required to receive money from Us. To process the receipt and payment of monies, we will use third-party electronic payment processors and/or financial institutions ('ESPs'). You irrevocably consent to instruct these ESPs to handle any necessary deposits and withdrawals, and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests submitted on our Website. You agree to be bound by the Terms and Conditions of Use for each applicable ESP. In the event of a conflict between these Agreements and the ESP Terms and Conditions of Use, these Agreements will control.  

3. Legal Use Of The Website And Compensation

  3.1. The User may only use the Website if he is 18 (eighteen) years of age or older (or any other higher legal minimum age in his jurisdiction to practice all acts of civil life). We reserve the right to request proof of age and your account may be suspended until satisfactory proof of age is provided. The User understands and accepts that we cannot provide any legal advice or guarantees and that it is his sole and exclusive responsibility to ensure that, at all times, he is complying with the laws that govern him and that he has every legal right to use the Website.   3.2. The User acknowledges that access to the Website by residents of United States of America and its territories, Aruba, Bonaire, Curaçao, France, Netherlands, Saba, Statia, St. Maarten, Singapore, Iran, North Korea, Albania, Barbados, Botswana, Cambodia, Jamaica, Haiti, Mauritius, Myanmar (Burma), Nicaragua, Pakistan, Panama, South Sudan, Syria, Yemen and Zimbabwe is strictly prohibited and declares that it is not a citizen or resident of any of the aforementioned locations.   3.2.1. We reserve the right to extend this limitation to other countries and locations. In this case, affected Users will be reimbursed (see item 13.2.2) for any tickets bought.   3.2.2. We reserve the right to report to the Curacao Gambling Commissioner, who may refer the matter to the local authorities, all Users from the locations mentioned in clause 3.2 who attempt to access the Website.   3.2.3. The use of the Website is at the sole and exclusive expense of the User, discretion and risk. The user acknowledges that he does not view the Website as offensive, objectionable, unfair or indecent in any way.   3.3. To complement the identity verification procedures, we may ask the User, at any time, for a copy of one or more identification documents, proof of address and other documents that, in our opinion, are necessary. We reserve the right to suspend any registration on the Website until we can verify your identity data.   3.3.1. If incorrect, untrue or non-validated information is identified, as well as the User's refusal to correct or prove with documentation the validity of the information provided, we are authorized not to carry out the registration in progress or even delete or block the existing registration, preventing the User to access the Website and use the services until the situation is rectified.   3.4. All transactions and interactions carried out through the Website depend on internet access, which will be provided by the User.   3.5. It is expressly prohibited:  

1. i) attempt to interrupt or impair the service of the Website or its Users;
2. ii) copy, modify, distribute or disseminate any content on the Website, unless expressly authorized by Us;

iii) any attitude or activity that may harm the individual or collective image of RafflesHere, the User being responsible for suffering the applicable legal measures, without prejudice to any sanctions provided for in this instrument.   3.6. We have complete and absolute freedom to exclude Users or suspend them until any requirements are duly met and / or damages are properly repaired, as well as to exclude or suspend those who violate legal or regulatory provisions.   3.7. The User agrees that he will only use the Website in accordance with these Terms and Conditions of Use. The User will indemnify us for any losses or expenses (including attorneys' fees) to which we (or any member of our group) are subject, arising from any breach by you of these Terms and Conditions of Use.  

4. General Rules For Account Registration And Deletion

  4.1. To use the Website, the User will need to register an account and choose a unique identification name and password, filling in the following data:  

1. i) full name;
2. ii) home and billing address

iii) date of birth;

1. iv) email;
2. v) cell phone number;

  4.1.1. When registering, the User must ensure that the data provided is accurate and up-to-date. You can change some (but not all) of the details provided at registration by editing your account preferences or by contacting us. See the Privacy Policy for more details.   4.2. In order to verify your identity, we reserve the right to request satisfactory proof of identity and satisfactory proof of address (including, without limitation, a recent utility bill or bank statement) at any time. Failure to submit this documentation may result in account suspension or termination.   4.3. After opening his account, the User will receive an authorization by e-mail, which must be confirmed within 72 (seventy-two) hours, otherwise his account may be automatically deleted.   4.4. The User may not maintain more than 1 (one) account in connection with his use of the Website. If the User registers more than 1 (one) account with different names, he must contact them immediately so that their accounts are managed and transformed into only 1 (one). We reserve the right to close your account(s) if more than one account is opened in your name. If we have reasonable grounds to believe that multiple accounts have been opened with the intent to circumvent the Draft Rules or these Terms and Conditions of Use, we reserve the right to cancel any and all transactions relating to the possible attempted fraud.   4.5. You are not authorized to create an account with us:  

1. i) a director, officer, employee, consultant or agent of RafflesHere, or one of its direct or indirect subsidiaries of Our economic group;
2. ii) a supplier to Our economic group;

iii) minors in their jurisdiction or minors under 18 (eighteen) years of age, even if they are considered of legal age in their jurisdiction. Likewise, relatives of unauthorized persons may not register with us or directly or indirectly use any of the Website's functionalities. For these purposes, the term "relative" shall include (but not be limited to) spouses or equivalents, parents, children or siblings.   4.6. There is no charge to open an account.   4.7. By registering on the Website, the User expressly authorizes the processing of his personal data by Our employees and by all the companies that make up Our economic group. For more information, see the Privacy Policy.   4.8. In order to maintain the integrity of the Website, we reserve the right to carry out a security analysis at any time to validate the User's identity, age, registration data provided at the time of registration, as well as financial transactions carried out through the Website. Therefore, the user authorizes us and our agents to ask any question about you and to use and disclose it to third parties when we deem necessary to validate the information provided in the registration, including, but not limited to, requesting a report of credit and/or verification otherwise verify information from third-party databases. In addition, you agree to provide any information or documentation that, in our unrestricted discretion, we may request.   4.9 You can terminate your account at any time by sending us an email to [email protected]. Any existing promotions or bonuses on the account are non-transferable and will automatically terminate upon deletion.   4.9.1. Account closure is only possible if pending payments have already been processed. Likewise, account cancellation will only be processed if all draws in which the User may be participating are terminated.  

5. Website Use

  5.1. In the interest of ensuring a fair and balanced environment, we may take whatever measures we deem appropriate, including, but not limited to, canceling the User's account and retaining amounts acquired from the sale of raffle tickets.   5.2 We prohibit the use of practices that are unfair or contrary to these Terms and Conditions of Use while using the Website. If you participate in any type of collusion or other activity that we consider cheating, your account may be permanently deleted and any rewards eventually obtained may be at risk of loss or retention.   5.3. We prohibit the posting of any third-party prohibited content (as the term is defined below) on our Website.   5.4 We reserve the right to suspend the use and functionality of the Website from time to time.   5.5. No communication or information published on the Website is intended to constitute legal or tax advice. RafflesHere will not be responsible for any reliance on such content.   5.6. Any reference to time in connection with the use of the Website will refer to the UTC-6 time zone, unless otherwise specified.   5.7. Access to the Website, or download of any software relating to the Website facilities and use of those facilities, or any information provided in connection with the use of the facilities, is at the User's sole and exclusive expense, discretion and risk.   5.8. We are not responsible for:  

1. i) any malfunction of the computer programs related to the facilities made available on the Website;
2. ii) errors as described in Clause 10;

iii) errors or viruses resulting in loss of data or any other damage;

1. iv) any other damage to your computer, cell phone, mobile device or software.

  5.9. We will take all necessary maintenance and security precautions with the Website, however, we do not offer a guarantee of stability and continuity of the service. We are not obligated to provide additional or backup networks.  

6. Conscious Use

  6.1. The user will not be able to use the Website if:  

1. i) is diagnosed with pathological gambling or Ludomania;
2. ii) is being treated for a gambling disorder;

  6.1.1. If the User feels that he has lost or may lose control of the expenses arising from the purchase of tickets, he must immediately cease using the Website and suspend his account. The User must always be attentive and never abuse the purchase of tickets.  

7. Promotions And Bonus

  7.1. We may, at our discretion, offer promotions and benefits to certain Website Users who meet predetermined requirements.   7.2 All promotions created by Us will be publicly disclosed on the Website itself, so that all Users have the chance to participate.   7.3. We will not be obliged to continue any promotion offered to the User and may terminate it at any time, without prior notice, respecting the right of the User who has already fulfilled the requirements to be considered.   7.4 Any promotions created by Us can be joined by the User only once, unless otherwise specified.   7.5. The User will not be able to withdraw any amounts eventually received as credits / bonuses received in a promotion.  

8. Account And Password

  8.1 It is the sole obligation of the User to protect his password in a safe and confidential place, as well as not to disclose it or allow its use by third parties. In case of use by third parties of the User's personal password, it will be their total and exclusive responsibility. We will not be liable for any consequential, moral or material damages caused by the use of the User's account and password by third parties.   8.2. All those who identify themselves on the Website by entering a correct account name / user ID and password are considered by Us as legitimate Users and all transactions eventually carried out under this account will be considered valid. In no event will we be liable for any loss you suffer as a result of any unauthorized use or misuse of your access data.   8.3. In case of loss or loss of password / account, the User must use the field “Forgot my password” in the login area of ​​the Website to immediately change the password.   8.4. Under no circumstances may the user claim any kind of compensation on the grounds that a third party has misused his account. Users are advised to change their password periodically.  

9. Fraud, Prohibited Operations And Money Laundering Prevention

  9.1 We will adopt zero tolerance for any fraudulent activity or attempted fraud. If you attempt to deceive/fraud us or attempt to deceive/fraud any other user in any way, including, but not limited to, engaging in payment fraud, including using credit/debit cards or other means of payment obtained from this illegally, engage in any other fraudulent activity (including, but not limited to, any chargeback or other reversal of payment, prohibited transaction, money laundering offences), or if deposits/payments have not been honored by your institution financial for any reason, we reserve the right to suspend and/or terminate the user's account and charge any damages caused by any legally available method,   9.2. We will adopt zero tolerance for the use of artificial intelligence software on our Website, including, but not limited to, fraudulent software or any other program that gives the user an unfair advantage over other users who do not use such programs. User acknowledges that we will take steps to detect and prevent the use of such programs and software using discretionary methods (including, but not limited to, reading the list of programs running on User's computer during the time User is logged in to the Website).   9.3. We reserve the right to void and withhold any or all winnings/prizes obtained by any user or group of users through any type of fraud or attempted fraud.   9.4. We reserve the right to delete the account of any User who uses or attempts to use the Website for the purposes of fraud, collusion (including in connection with billing) or illegal or improper activities.   9.5. At any time, without any justification, we reserve the right to request proof of your identification (official documents with photo), including residence and bank details. We also reserve the right to request a copy of such documents to be stored in our database.   9.5.1. This request will be made through the email registered by the User on the Website.   9.5.2. If the mandatory identification required is not met, we reserve the right to block the User's account and only make or release the payment of any resources after meeting the requirements for the correct identification required.   9.5.3. If the User does not present the necessary documentation, in our opinion, for identification within a period of 30 (thirty) calendar days, counted from the sending of the order notification, we reserve the right to retain any amounts in the account for an indefinite period and, if necessary, notify the competent authorities.   9.5.4. The User acknowledges and accepts that this procedure complies with the international standard of anti-money laundering rules.  

10. Errors

  10.1. The User must inform us promptly as soon as he becomes aware of any possible errors in relation to his account or in relation to the Website. In the event of an error or any system failure (a deviation from the normal operation of the sweepstakes logic for any reason) that results in an error in any calculation of odds, charges, fees, variance, bonuses or payouts, as applicable, we will attempt our better It is possible to restore the status quo ante, that is, to put all parties directly affected by the error in the position they were in before the error occurred. We reserve the right to void any drafts that are impaired or affected by any error.   10.2. If there is a suspicion, in our sole discretion, that an error has been exploited to gain an unfair advantage, we reserve the right to consider this activity subject to account deletion in accordance with clause 4 et seq.  

11. Complaints

  11.1. If the User has any complaint about any aspect of Our conduct or about the Website, he/she must immediately present his complaint, preferably soon after the date of the original incident to which the complaint refers, by contacting us via e-mail: [email protected]. Complaints on social networks or other channels will not be accepted.   11.1.1. When making a complaint, the User must provide a complete summary of the fact with all relevant details, including, without limitation, specific details of any transaction, exact date, time and time zone, as well as any screenshots or video material that the user has.   11.2. When making a claim, the User will receive confirmation within 48 hours of submitting the claim. Our response will be given within 7 (seven) business days from the submission of the claim. If the User is asked for more information to respond to the complaint, this period will be restarted until the User provides it.   11.2.1. Any response given by Us to the User will be sent to the email address provided when registering the account. It is the sole responsibility of the User to keep their e-mail address updated on the Website and to regularly check their e-mail account that responses have not been automatically sent to junk mail or spam.   11.2.2. Our complaints process will be terminated if the User's complaint remains unresolved, through the User's fault, within eight (8) weeks (taking into account any resets of time limits for the User to provide information) after it is received, or reaches a final placement in less than eight (8) weeks.  

12. Money Deposit

  12.1. The User agrees and acknowledges that deposit of money to gamble on our Website was carried out freely, consciously and voluntarily. The User agrees and recognizes that he must evaluate at his own risk the convenience and opportunity of proceeding with the deposit.   12.1.1. We recommend that the User familiarize himself with the exact details of any game before depositing any amount, as well as read all information about the prize.   12.2. All possible costs related to the money deposit are the sole and exclusive responsibility of the User, including any reversal fees, foreign fees, bank fees and charges and other extra costs not arising from the use of the Website.   12.3. Payment will always be made through external payment providers. Therefore, we assume no responsibility for errors that occur during these operations.   12.4. The Payment will be made through Our website and the payment methods made available by Us at checkout. For more details, see our Website.   12.5. Due to international rules against money laundering, the User confirms that no funds are, in any way, of illegal origin, under penalty of suspension or cancellation of their account.   12.5.1. We may contact you via email requesting confirmation of identity as well as the origin of the funds (including but not limited to copy of valid passport/identity card and/or any payment cards used) and proof of address satisfactory (including but not limited to a recent utility bill or bank statement) at any time. Failure to submit this documentation may result in the suspension or cancellation of your account and we may withhold your personal account balance until documentation is provided and our verification process is completed to your satisfaction.   12.6. We reserve the right to pay any requested withdrawal in part or in full via the same payment method and currency in which deposits were made.   12.7. We are not a bank and funds will not be insured by any government agency and will not be subject to monetary correction or interest of any kind.   12.8. The User acknowledges that it is his responsibility to pay any federal, state or municipal tax on the receipt of prizes, such as, but not limited to, capital gain or income tax, exempting us broadly and unrestrictedly from any liability related to the matter.  

13. Industrial Property And Copyright

  13.1. By accepting these Terms and Conditions of Use, the User acknowledges and agrees that all content presented on the Website is protected by copyright, trademarks, patents or other industrial property rights and laws. The User may only use the content expressly authorized by Us, that is, for their personal use, without this implying the delivery of any license for the Website.   13.2. The User is expressly prohibited from:  

1. i) transfer, export, copy, reproduce, modify, adapt, translate, compile, decompile, disassemble, republish, publish, transmit, distribute, rent or sell any documents or information on the Website (including but not limited to your code- source ) in any form or by any means without our prior written permission;
2. ii) create derivative works of information collected from us;

iii) illegally grant access to the Website to third parties;

1. iv) disseminate content without authorization;
2. v) use, by any means, reverse engineering techniques for the development or creation of other Websites, applications or services based on Our Website;

  13.3. Unauthorized use of materials appearing on the Website may violate copyright, trademark and other applicable laws and may result in criminal or civil penalties.   13.4. The User will not send us confidential information, other than that expressly requested by the Website.   13.5. Any unsolicited ideas or proposals submitted by the user to us do not reserve any rights.  

14. Data Protection, Storage And Sharing

  14.1. User data will be stored electronically. By accepting these Terms and Conditions of Use, the User accepts and authorizes the electronic storage of his personal data.   14.1.1. We reserve the right to use tools to evaluate and control User access to the Website. Tools can be internal or external, including the use of cookies. By accepting the Terms and Conditions of Use, the User unrestrictedly agrees to the storage, analysis and use of this data, regardless of the country in which this data is stored.   14.1.2. We reserve the right, with the use of “cookies”, to store information on the User's computer and to consult this data for analysis purposes.   14.2. For legal reasons, user data may be stored even after closing your account for an indefinite period.   14.3. We reserve the right to disclose the User's personal data when required by law, or when the disclosure of such data is essential to safeguard the public interest.   14.4. The User authorizes any of our agents, third parties or contractors to use, share and / or transfer the personal data provided in the Registration and any other data related to the use of the Website for the same purposes specified in these Terms and Conditions of Use and in accordance with the Privacy Policy. By using the Website and agreeing to these Terms and Conditions of Use, the User gives his express consent to any and all applicable data protection legislation and associated regulations, so that we can share and / or transfer this information and personal data to people above mentioned.   14.5. The User's navigation on the Website, as well as emails, SMS and calls exchanged between Us and the User will be recorded and kept in our property, which may be used as evidence in case of litigation, or to improve the services of the Website.   14.6. We reserve the right to store the IP address of each access made to the Website. If more than one account is used with the same IP address, we have the right to block and, if deemed necessary, close the accounts until the User's identity is verified and proven.  

15. Applicable Law And Jurisdiction

  15.1 These Terms and Conditions of Use and the Privacy Policy will be governed by and construed in accordance with the laws of Curacao and any dispute, controversy or claim arising out of or in connection with these Terms of Use and Conditions, or breach, termination or invalidity thereof , will be submitted to the exclusive jurisdiction of the courts of Curaçao.   15.2. If any clause, annex, term or provision of these Terms and Conditions of Use becomes or is declared (by force of law or any governmental authority) null, invalid or unenforceable, in whole or in part, no other clause, annex, term or the provision of this Term will be affected accordingly, so that all other provisions will remain in force.   15.3. The User acknowledges that, unless otherwise indicated, our  raffles are organized in Curaçao and their participation takes place in said territory. Any contractual relationships between the user and RafflesHere will be deemed to have been entered into and performed by the parties in Curaçao at RafflesHere's registered address.  

16. Acceptance Of The Terms

  16.1. The User expressly expresses having the legal capacity to use the Website and to carry out the commercial transactions carried out.   16.2. The User expressly expresses that he has provided real, true and reliable information and declares that he has read, that he understands and that he accepts all situations regulated in these Terms and Conditions of Use and in the Privacy Policy, giving his consent, commitment to fulfill all duties, obligations, acts and omissions expressed herein.   16.3. The user agrees that we may transfer, assign or sublicense the rights and obligations arising from these Terms and Conditions of Use to third parties without their consent. Otherwise, the user is expressly prohibited from transferring, assigning, or in any way sublicensing any of its rights or obligations under these Terms and Conditions of Use.  

17. Modifications And Changes To The Terms And Conditions Of Use And The Privacy Policy

  17.1. You understand and agree to be bound by these agreements, which may be amended by us at any time. Any changes will take effect immediately and the user will receive a confirmation email. If any changes are unacceptable to you, we suggest that you immediately stop using the Website and close your account. Continued use of the Website after notification of changes will be deemed to be tacit and binding acceptance of changes. It is User's sole and exclusive responsibility to review these Agreements and any notices each time you access the Website. These agreements and the documents referred to herein represent the complete and final agreement between you and us.   PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY AND COMPLETELY. IN ADDITION, WE SUGGEST THAT YOU STORE ALL RECEIPTS OF OPERATIONS CARRIED OUT ON THE WEBSITE.   If you have any questions, please contact us at [email protected]